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    Symptoms

    You have successfully installed an Acronis Backup Agent, but registration failed and machine does not appear in Backup Management Console.

    Or you need to re-register a client machine to another Backup Account.

    Solution

    Use this method to manually register a Backup Agent.

    Note that account name and password used in the commands are for backup user account, not for Partner-level admin

    Use quotation marks, if your password contains special characters or spaces.

    Windows OS

    Acronis Backup Cloud 7.8 and newer

    1. Open Command prompt and navigate to C:\Program Files\BackupClient:
      cd "% ProgramFiles%\BackupClient\RegisterAgentTool"
    2. Issue this command to register the client machine using account and password:

      register_agent.exe -o register -t cloud -a https://cloud.acronis.com -u <account> -p <password>

      where -u <account> -p <password> are login and password for backup user account

      or issue this command to register the client machine using registration token:
      "C:\Program Files\BackupClient\RegisterAgentTool\register_agent.exe" -a <your-datacenter> --token <token> -o register -t cloud

      <your-datacenter> is the datacenter address displayed in browser when you log in to Backup Console, eg https://au1-cloud.acronis.com

    Acronis Backup Cloud 7.5 or older

    1. Open Command prompt and navigate to C:\Program Files\BackupClient\BackupAndRecovery:
      cd "%ProgramFiles%\BackupClient\BackupAndRecovery"
    2. Issue this command to register the client machine:
      register_msp_mms.exe register https://cloud.acronis.com <account> <password>

       

      where -u <account> -p <password> are login and password for backup user account

     

    Linux OS

    Acronis Backup Cloud 7.8 and newer

    1. Open terminal as root user.

    2. Type in the following command to register the agent using account and password:
      /usr/lib/Acronis/RegisterAgentTool/RegisterAgent - o register -t cloud -a https://cloud.acronis.com -u <account> -p <password>

      where -u <account> -p <password> are login and password for backup user account

      or execute the following command to register the client machine using registration token:
      /usr/lib/Acronis/RegisterAgentTool/RegisterAgent -o register -t cloud -a <your-datacenter> --token <token>

      <your-datacenter> is the datacenter address displayed in browser when you log in to Backup Console, eg https://au1-cloud.acronis.com

    Acronis Backup Cloud 7.5 or older

    1. Open terminal as root user.
    2. Type in the following command to register the agent:
      /usr/lib/Acronis/BackupAndRecovery/AmsRegisterHelper register https://cloud.acronis.com <username> <password>

       

      where -u <account> -p <password> are login and password for backup user account

     

    OS X

    Acronis Backup Cloud 7.8 and newer

    1. Open terminal.

    2. Execute the following command to register the client machine using account and password:
      sudo "/Library/Application Support/BackupClient/Acronis/RegisterAgentTool/RegisterAgent" -o register -t cloud -a https://cloud.acronis.com -u <account> -p <password>

      where -u <account> -p <password> are login and password for backup user account

      or execute the following command to register the client machine using registration token:
      sudo "/Library/Application Support/BackupClient/Acronis/RegisterAgentTool/RegisterAgent" -o register -t cloud -a <your-datacenter> --token <token>

      <your-datacenter> is the datacenter address displayed in browser when you log in to Backup Console, eg https://au1-cloud.acronis.com

    Acronis Backup Cloud 7.5 or older

    1. Open terminal.
    2. Execute:
      sudo "/Library/Application Support/BackupClient/Acronis/BackupAndRecovery/AmsRegisterHelper" register https://cloud.acronis.com <login> <password>

       

      where -u <account> -p <password> are login and password for backup user account

    Troubleshooting

    Your password contains special characters, and you receive this error while providing correct credentials:

    1. Encode the password into base64 format: https://www.base64encode.org/
    2. Specify the encoded password using the -base64 (for version 7.5) and -b or --base64 (for version 7.8 and 7.9) parameter. For a Windows agent, it would be:
      • Acronis Backup Cloud 7.8, 7.9: register_agent.exe -o register -t cloud -a https://cloud.acronis.com -u <account> -b -p <encoded password>
      • Acronis Backup Cloud 7.5: register_msp_mms.exe register https://cloud.acronis.com <account> -base64 <encoded password>
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