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    Acronis software needs exclusive access to your machine's disk to operate.

    This means that antivirus software may conflict with Acronis products.

    To eliminate the potential compatibility issues, you need to:

    • Check the logs of your antivirus product to see what the Acronis processes and files/folders are conflicting;
    • Add Acronis related files and folders to the exclusions of your antivirus product;
    • Make sure Acronis related processes are allowed and trusted in your antivirus product.

     

    HideDr. Web Security Space:Hide Dr. Web Security Space:
    HideComprobación de registros de Dr. Web Security Space:Hide Checking logs of Dr. Web Security Space:
    1. Launch Dr. Web scanner and press Options : 
    2. Select the Options tab and set the maximum logging level: 
    3. Go to C:\Users\%username%\Doctor Web. The log file is dwscanner.log .

     

     

    HideConfiguración de permisos y exclusiones en Dr. Web Security Space:Hide Setting permissions and exclusions in Dr. Web Security Space:
    1. Right-click on the Dr. Web icon in the system tray and go to Tools -> Settings : 
    2. Go to SpiDer Guard tab -> Excluded files and add Acronis folders to exclusions: 

      In Windows 7 and higher, the Acronis product files are usually located in 
      C:\Program Files\Acronis, C:\Program Files\BackupClient\ and C:\Program Files\Common Files\Acronis for executable and system files, 
      and C:\ProgramData\Acronis for logs, databases and catalogs. These locations must be added to exclusions.
    3. Go to Excluded processes , browse to Acronis system folder, open subfolders and add Acronis executables to exclusions: 

     

     

    HideESET Smart Security:Hide ESET Smart Security:
    ShowVerificación de registros en ESET Smart Security:Show Checking logs in ESET Smart Security:

     

     

    ShowConfiguración de permisos en ESET Smart Security:Show Setting permissions in ESET Smart Security:

     

     

    ShowEstablecer exclusiones en ESET Smart Security:Show Setting exclusions in ESET Smart Security:

     

     

    HideNorton seguridad de Internet:Hide Norton Internet Security:
    HideComprobación de registros en Norton Internet Security:Hide Checking logs in Norton Internet Security:
    1. Right-click on the program icon in system tray -> View Recent History : 
    2. Select Full history , and Export . In the file location selection set save as *.txt file: 

     

     

    HideConfiguración de permisos y exclusiones en Norton Internet Security:Hide Setting permissions and exclusions in Norton Internet Security:
    1. On the main screen go to Settings : 
    2. Select Customize exclusions and configure items to exclude from scans: 

       

      In Windows 7 and higher, Acronis product files usually located in 
      C:\Program Files\Acronis,C:\Program Files\BackupClient\ and C:\Program Files\Common Files\Acronis for executable and system files, 
      and C:\ProgramData\Acronis for logs, databases and catalogs. These locations must be added to exclusions.

    3. In the same way configure Items to exclude from Auto-protect... .

     

     

    HideAvast:Hide Avast:
    ShowComprobación de registros en Avast:Show Checking logs in Avast:

     

     

    ShowEstablecer exclusiones en Avast:Show Setting exclusions in Avast:

     

     

    HideAvira Internet Security Suite:Hide Avira Internet Security Suite:
    HideComprobación de registros en Avira Internet Security Suite:Hide Checking logs in Avira Internet Security Suite:
      1. From the main screen go to Reports : 
      2. Select an operation and press the Show file button. Save the file: 

        Or you can provide full C:\ProgramData\Avira\AntiVir Desktop\LOGFILES folder, if you are not sure what file is exactly needed.

    To set logging detail level:

    2.1 Press the gear button near Real-time protection : 

    2.2 Set Logging to Extended or Complete : 

    2.3 Do the same for System scanner : 

     

     

    HideConfiguración de exclusiones en la suite de seguridad de Internet Avira:Hide Setting exclusions in Avira internet security suite:
    1. Press the gear button near Real-time protection : 
    2. Go to Scan -> Exceptions and open Processes : 
    3. Select Acronis processes and click Add : 
    4. In the File objects field, select Acronis folders and add them: 

      In Windows 7 and higher, Acronis product files are usually located in 
      C:\Program Files\Acronis, C:\Program Files\BackupClient\ and C:\Program Files\Common Files\Acronis for executable and system files, 
      and C:\ProgramData\Acronis for logs, databases and catalogs. These locations must be added to exclusions.
    5. Go to System scanner -> Scan -> Exceptions , and do the same: 

     

     

    HideEstablecer exclusiones en Trend Micro Worry-Free Business SecurityHide Setting exclusions in Trend Micro Worry-Free Business Security
    1. Log in to Trend Micro Management Console .
    2. Select the Security Settings tab.
    3. Click on Servers , and then Configure Settings .
    4. The three settings where the exclusions need to be specified are:
      • Antivirus/Anti-spyware -> Exclusions
      • Behavior Monitoring -> Add to Approved List
      • Trusted Program -> Add to Trusted Program List
    5. The following paths need to be added to each of the above: 
      C:\Program Files (x86)\Acronis\BackupAndRecoveryConsole\ManagementConsole.exe 
      C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe 
      C:\Program Files (x86)\Acronis\AMS\ManagementServer.exe 
      C:\Program Files (x86)\Acronis\StorageNode\StorageServer.exe 
      C:\Program Files (x86)\Acronis\TrayMonitor\TrayMonitor.exe 
      C:\Program Files (x86)\Common Files\Acronis\Schedule2\schedul2.exe 
      C:\Program Files (x86)\Common Files\Acronis\Schedule2\schedhlp.exe 
      C:\Program Files (x86)\Common Files\Acronis\TibMounter\TibMounterMonitor.exe
    6. Also, add the following Acronis directories to Antivirus/Anti-spy ware Exceptions: 
      C:\Program Files\(x86)\Acronis 
      C:\Program Files\Common Files\Acronis 
      C:\ProgramData\Acronis 
      C:\Program Files\BackupClient\
    7. Save the settings.

     

     

    HideEstablecer exclusiones en McAfee Total ProtectionHide Setting exclusions in McAfee Total Protection

    1. Open McAfee Total Protection and click the settings "gear" icon at the top right:

    2. Go to Real-Time Scanning and click Excluded Files:

    3. Click Add file .

    4. The following files need to be added to the list

     

    HideAcronis Backup 12.5Hide Acronis Backup 12.5

    The following paths need to be added to the list: 
    C:\Program Files (x86)\Acronis\BackupAndRecoveryConsole\ManagementConsole.exe 
    C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe 
    C:\Program Files (x86)\Acronis\AMS\ManagementServer.exe 
    C:\Program Files (x86)\Acronis\StorageNode\StorageServer.exe 
    C:\Program Files (x86)\Acronis\TrayMonitor\TrayMonitor.exe 
    C:\Program Files (x86)\Common Files\Acronis\Schedule2\schedul2.exe 
    C:\Program Files (x86)\Common Files\Acronis\Schedule2\schedhlp.exe 
    C:\Program Files (x86)\Common Files\Acronis\TibMounter\TibMounterMonitor.exe

     

     

    HideAcronis True ImageHide Acronis True Image

    Add all executables located in the following folders:

    64-bit Windows 7, 8, 10:

    C:\Program Files (x86)\Acronis 
    C:\Program Files (x86)\Common Files\Acronis 
    C:\Program Files (x86)\Common Files\Acronis\TrueImageHome 
    C:\ProgramData\Acronis

    32-bit Windows 7, 8, 10:

    C:\Program Files\Acronis 
    C:\Program Files\Common Files\Acronis 
    C:\ProgramData\Acronis

    32-bit Window XP SP3:

    C:\Program Files\Acronis 
    C:\Program Files\Common Files\Acronis 
    C:\Documents and Settings\All Users\Application Data\Acronis

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